We are without a landline at the moment, and not by choice. Sometime after 6:45 p.m. last night, anyone calling to our house has been getting a busy signal.
We did not discover this until this evening, however. My husband arrived home and said he’d tried four times to call to say he was on his way, but the line was busy. Suddenly the two odd one-ring calls we’d received last night around 8 p.m. made sense.
I tried to call out, and couldn’t get a dial tone; there was nothing but the faintest crackle on the line. Our DSL connection was working okay. All the phone connections were tight, nothing has been added or subtracted to the line since 6:45 p.m. last night. I plugged an old phone into the jack; it didn’t work, either. So the problem is not in our telephone, at least.
I called AT&T Repair from one of our cell phones, learned there was “higher caller volume than usual,” and was told I could go to the website to report trouble or stay on the line.
I chose to stay on the line, punched in all of the right numbers at the prompts, and eventually was told that my report had been forwarded to a technician and they were committed to fixing the problem by August 27.
This is eight — EIGHT — days away.
In what universe is this acceptable customer service, AT&T?
I have been picking up the receiver from time to time in hopes that the problem will somehow go away. A couple of times I actually got a dial tone, but then the next time I’d try, I’d either get a busy signal or the faint crackle of nothingness. The internet has started kicking out as well, about every third time I try to access a site.
Should be an interesting week.
Update: 30 minutes later. Got a dial tone again. The power of blogging? I quickly forwarded all calls to the cell phone, just in case. We’ll see if things still work tomorrow.
© 2010 Anne Bingham and Making It Up as I Go