I went to the US Post Office website today to update the expiration date on a credit card. I use Priority Mail a lot, and not only for manuscripts, because Delivery Confirmation is free when you print the postage via the Click-N-Ship function.
Alas, the computer automatically entered my old password instead of the one that USPS made me update to last month. My fault; I hadn’t taken the time to delete the old one and tell autofill to remember the new one. I didn’t realize what was going on at first, and after a couple of tries, I got a message that my account had been locked.
I appreciate uber-security as much as the next person, but it was still annoying. I rummaged around the site and found the email for tech support, filled out the form with a polite description of the problem, and less than 3 hours later, the huge enormous federal bureaucracy that is the U.S. Postal Office called me back!
I wasn’t home, but a very nice person left a clear voicemail, repeating her phone number s.l.o.w.l.y. so I could copy it down, and even told me the hours to call back (7 a.m. to 11 p.m. Eastern, on the weekend even).
And when I called back, the person I spoke with was both cordial and helpful. She emailed me a temporary password, and a few minutes later I was back in business.
So I just wanted to pass that along, because everybody grumbles about snail mail and long lines and lost mail but hardly anybody ever spreads the word when they do something very, very right.